U.S ORDERS (2-4 DAYS SHIPPING)
All Orders are priced based on weight and dimensions. We try our best to give you the best rates possible and we are not in the business of profiting from overcharging shipping rates. All rates are based on the estimates of the current shipping couriers that are being used to fulfill orders.
INTERNATIONAL (14-50 DAYS SHIPPING ESTIMATE)
All International orders now include tracking numbers for ease of mind. This was not possible back then but we finally partnered with a shipping carrier to provide more affordable rates. The estimated days above is just an estimate and it differs from country to country. For example, UK orders receive their orders faster than orders in AU due to geographical location. The farther you are from Canada, the longer the shipping time will be. Please keep this in mind when ordering.
CANADA (2-7 DAYS SHIPPING)
Canadian orders are all subject to weight-based pricing. All prices are based on the cheapest available options in the market. Orders typically ship within 7-10 business days. You will receive an email with your tracking information once your order ships. If you do not receive a shipping confirmation email within 8 business days, please contact firstname.lastname@example.org.
Please note that all international orders are shipped delivery duties unpaid (ddu). Customs, duties and taxes are not included in the item price or shipping cost. When you place an international order, you agree to pay any applicable customs, duties, or taxes imposed by your country. Unfortunately, we cannot calculate these charges prior to your order being placed, and are unable to cover them for customers. Any applicable fees will be collected from you by the carrier upon delivery. If duties and taxes are not paid for by the customer and there is a refusal upon delivery, customers will not be reimbursed for their order.
RETURNS & EXCHANGES
If you are not completely satisfied with your purchase, you may return your item(s) for store credit. When getting an item exchanged, it can only be changed to the same item of varying sizes available. The customer will pay for the shipping back of the item and RESURGENCE® will pay for the re-shipping of the new size. We currently do not have a return back-end prepared for this as no shipping company would like to work with us due to our small scale operations. Please review the size charts given before making a choice, returns are completely fine when:
- Item arrived in damaged condition
- Graphical and/or fabric error
- Wrong sizing we can honor for the most part just please, do not abuse this!
- Any returns will be credited store credit instead of a refund back to your PayPal or various Credit Cards.
To return an item, the following conditions must be met: Returns must be made within 10 business days of delivery. The returned item(s) must be unworn and complete. Please note - customers will not be refunded for initial shipping costs. Store credit for the web shop will be given for retail price of item(s) purchased. Once item(s) are received and inspected, store credit will be issued for returned items. If an exchange is being made, the customer will be required to purchase the desired item using the store credit issued. We are not responsible for risk of loss or damage during return shipment.*Please note -- Items purchased during seasonal sales cannot be returned or exchanged. Please contact us at email@example.com for further assistance with a return or exchange.
Important Note: The returned product must be in new condition and with the original packaging to qualify for store credit.
USER'S ACKNOWLEDGEMENT & ACCEPTANCE OF TERMS
CONDUCT ON SITE
THIRD PARTY SITES & INFORMATION
This site may link you to other sites on the Internet or otherwise include references to information, documents, software, materials and/or services provided by other parties. These sites may contain information or material that some people may find inappropriate or offensive. These other sites and parties are not under our control, and you acknowledge that we are not responsible for the accuracy, copyright compliance, legality, decency, or any other aspect of the content of such sites, nor are we responsible for errors or omissions in any references to other parties or their products and services.
INTELLECUTAL PROPERTY INFORMATION
DISCLAIMER OF WARRANTIES
All materials and services on this site are provided on an “as is” and “as available” basis without warranty of any kind, either express or implied, including but not limited to, the implied warranty of merchant-ability or fitness for a particular purpose or the warranty of non-infringement. This site could include technical or other mistakes, inaccuracies or typographical errors. We may make changes to the materials and services at this site, including the prices and descriptions of any products listed, at any time, without notice. You understand and agree that temporary interruptions of the services available through this site may occur as normal events.
We respect our customers' account information as private and confidential information and does not share this with outside parties. All orders are placed through the SSL secure third party payment provider Webflow.com along with their partners, Stripe and Paypal. All information collected is used solely for the purpose of shopping with our site.International Customs & Duties policy
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient, as we do not take responsibility for these costs and do not offer compensation to cover any of these charges. Unfortunately, we have no control over these charges and are not able to tell you what the costs may be, as customs policies and import duties differ from country to country.
Updated: October 2019.
Resurgence.supply strives to ensure that its services are accessible to people with disabilities. Resurgence.supply has invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort and independence.
ACCESSIBILITY ON RESURGENCE.SUPPLY
Resurgence.supply makes available the UserWay Free Accessibility widget that is powered by a dedicated accessibility server. The software allows Resurgence.supply to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.1).
ENABLING THE ACCESSIBILITY MENU
The Resurgence.supply accessibility menu can be enabled by clicking the accessibility menu icon that appears on the corner of the page. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.
Resurgence.supply continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.(edited)Despite our efforts to make all pages and content on Resurgence.supply fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.
HERE FOR YOU
If you are experiencing difficulty with any content on Resurgence.supply or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist.
If you wish to report an accessibility issue, have any questions or need assistance, please contact RSG RESURGENCE Customer Support.